Terms of Service

Last updated: 2026-05-14

These Terms of Service ("Terms") govern your use of TLS Probe (the "Service") provided by BitHaven ("we", "us", "our") at https://tlsprobe.com.

By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

This document is provided for transparency. It is not legal advice.

1. The Service

TLS Probe monitors TLS certificates on endpoints you supply and delivers alerts when certificates are expiring, expired, or failing to probe. Alerts are delivered through channels you configure (email, Slack, Microsoft Teams, Telegram, generic webhook).

The Service is multi-tenant: resources are owned by an Organization, and users access them through Organization membership.

2. Accounts

You must be at least 16 years old to create an account.
You must provide a valid email address and verify it.
You are responsible for keeping your password confidential and for activity under your account.
One person or legal entity per account. Sharing credentials is not permitted.
Notify us immediately at [email protected] of any unauthorised access.

3. Organizations and membership

Each user belongs to one or more Organizations through a Membership with role admin or member.
The user who creates an Organization is its initial admin.
Admins can invite, remove, and change roles of members.
Admins are responsible for actions taken by members of their Organization.
Resources (endpoints, notification channels, billing) belong to the Organization, not to individual users.

4. Acceptable use

You agree not to:

Probe endpoints you do not own or are not authorised to monitor.
Use the Service to scan, attack, or otherwise interfere with third-party systems.
Reverse engineer, decompile, or attempt to extract the source code of the Service.
Bypass plan limits, rate limits, or authentication.
Use the Service to send unlawful, harassing, or fraudulent notifications.
Resell or repackage the Service without our written consent.
Use the Service in violation of applicable law, including export controls and sanctions.

We may suspend or terminate accounts that violate these rules, with or without notice.

5. Plans, billing, and taxes

5.1 Plans

The Service offers Free, Starter, and Pro plans. Plan limits (endpoint count, probe interval, notification channels) are described in the in-app pricing page and may change. Material changes affecting paid plans will be announced at least 14 days in advance.

Enterprise plans are negotiated separately by contacting us.

5.2 Payment

Paid plans are billed in advance through Stripe. By subscribing you authorise us (via Stripe) to charge your payment method for the recurring fee until you cancel.

Subscriptions renew automatically at the end of each billing period.
Prices exclude VAT and other applicable taxes unless stated otherwise.
If you provide a valid VAT id at checkout and you are an EU business outside our country of establishment, the reverse-charge mechanism applies.
Failed payments may result in suspension after Stripe's standard dunning sequence.

5.3 Cancellation

You can cancel at any time from the in-app billing screen. Cancellation takes effect at the end of the current billing period.
We do not provide refunds for partial periods, except where required by law.
After cancellation, your Organization is downgraded to the Free plan. Endpoints exceeding Free-plan limits will be paused but not deleted for 30 days, after which we may remove them.

5.4 Plan changes

Upgrading takes effect immediately. Stripe prorates the difference.
Downgrading takes effect at the end of the current billing period.

5.5 Free plan

The Free plan is offered as a permanent free tier subject to its limits. We may change Free-plan limits with 30 days notice.

6. Your data

You retain all rights to data you submit (endpoint lists, notification configuration, organization metadata). You grant us a worldwide, non-exclusive licence to host, process, and transmit that data solely to operate the Service.

Probe results (certificate metadata, status, history) generated by the Service belong to your Organization.

We process personal data as described in the Privacy Policy.

You are responsible for ensuring you have the right to monitor every endpoint you add. Adding an endpoint you do not own or have permission to probe is a breach of these Terms.

7. Service availability

We aim to provide the Service on a best-effort basis but make no uptime guarantee unless stated in a separate written agreement.
We may perform maintenance with or without notice. We will try to schedule disruptive maintenance during low-traffic windows.
Probe frequency depends on your plan and may be delayed by upstream failures (DNS, network, the endpoint itself). Alerts depend on third-party delivery (Stripe, email, Slack, Teams, Telegram, your webhook) and we do not guarantee delivery.

The Service is a monitoring aid, not a guarantee that your endpoint is healthy. You remain responsible for your own infrastructure.

8. Third-party services

The Service integrates with Stripe (payments), Railway (hosting), your chosen email provider, and the notification channels you configure. Your use of those services is governed by their own terms. We are not responsible for outages or behaviour of third parties.

9. Intellectual property

We and our licensors retain all rights in the Service, including software, design, trademarks, and documentation. These Terms do not transfer any of those rights to you, except for the limited right to use the Service in accordance with these Terms.

You may not use our name, logo, or trademarks without prior written permission.

10. Beta features

We may label features as "beta", "preview", or similar. Those features are provided as-is, may change or be removed without notice, and are excluded from any service commitment.

11. Termination

You may terminate by deleting your account at any time.
We may suspend or terminate your account for breach of these Terms, non-payment, or where required by law. Where reasonable we will give notice and an opportunity to cure.
On termination, your right to use the Service ends. We will delete or anonymise personal data as described in the Privacy Policy, excluding records we must keep for legal reasons.
Sections that by their nature should survive termination (payment, IP, disclaimers, liability, indemnity, governing law) survive.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALERTS WILL BE DELIVERED ON TIME OR AT ALL.

YOU ACKNOWLEDGE THAT TLS CERTIFICATE MONITORING IS NOT A SUBSTITUTE FOR YOUR OWN OPERATIONAL PROCESSES.

Some jurisdictions do not allow exclusion of implied warranties; in those jurisdictions the exclusions in this section apply to the maximum extent permitted by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) EUR 100.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g. death or personal injury caused by negligence, fraud).

14. Indemnity

You agree to indemnify and hold harmless BitHaven, its officers, employees, and agents from any claim, loss, or expense (including reasonable legal fees) arising from:

Your breach of these Terms;
Your use of the Service in violation of law;
Endpoints you added without authorisation;
Content delivered via notification channels you configured.

15. Changes to the Terms

We may modify these Terms. Material changes will be announced by email or in-app notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service before the change takes effect.

16. Governing law and disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. The courts of Rechtbank Midden-Nederland (location Lelystad) have exclusive jurisdiction over any dispute, except where mandatory consumer-protection law gives you the right to bring a claim in your country of residence.

17. Miscellaneous

Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Severability. If a provision is held unenforceable, the rest remains in effect.
No waiver. Failure to enforce a provision is not a waiver.
Entire agreement. These Terms, together with the Privacy Policy and any plan-specific or enterprise agreement, are the entire agreement between you and us regarding the Service.
Notices. We may send notices to the email associated with your account. You can reach us at [email protected].

18. Contact

BitHaven, the Netherlands
[email protected]